We accept returns for a refund within 21 days of receipt of order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We can only accept returns of broken or damaged products. All other sales are final.
To complete your return, we require a receipt or proof of purchase.
Send us an email at firstname.lastname@example.org and we will give you the address to send your item to.
There are certain situations where no refunds or only partial refunds are granted
- any item not in its original condition and damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You're eligible for any order cancellation within 12 hours of placing the order. For order cancellation, please email us at email@example.com. After the 12 hour of order cancellation window, you'll need to follow our normal procedure to return the order to us before we can process the refund.
Order Not Received
If our tracking confirms that order is not delivered, and after our side has checked and confirmed the address provided is genuine, you will be entitled to a refund.
However, refunds will not be given if a wrong address is provided, either this is found out by the courier or the customer after the order has been shipped.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will give you the address to send your item to.
Unfortunately exchanges may take some time to process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item or items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.